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Caregiver's e-Mall

Our Caregiver's e-Mall is filling up with great stores and a growing number of items just in time for the holidays. Whether you browse and find a book or tape to help you with caregiving, or come across a wonderful gift for a friend or family member, the e-Mall can be your source for easy shopping and gift-giving.

So, click on the dark blue Caregiver's e-Mall buttons throughout our site and enter a comfortable, secure shopping experience with major merchants while avoiding the hassle of having to find a parking place or matching your shopping hours with someone else's. Our mall is just a click away and is open 24 hours every day.

Watch for additional stores opening in the e-Mall soon!

 

   
posted: October 1, 2004

Timely Tips

Timely Tip: Making Phone Calls Count

Minimize the time and stress associated with making the myriad of phone calls you make on behalf of your loved one by following these suggestions:

Eliminate interruptions by calling during your loved one?s nap time.

Keep a notepad and pen with you to log questions as you think of them and to be sure they are answered when you call.

Keep your patience and be polite ? not always easy when dealing with some government, insurance or other highly-structured groups. By all means, don?t raise your voice.

?Connect? with the person on the other end of the line by making sure they understand your purpose in calling ? and admit you need help with a topic if that is the case.

Be assertive but not aggressive by asking to speak with a supervisor or manager if your questions are not answered adequately.

Be sure you say ?thank you? before hanging up. Sounds simple and natural, but call recipients say this courtesy is too often forgotten.

View all Timely Tips

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