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Posted: September 08, 2004

Professional Caregiving

Taking Stock and Turning the Tables: What Are Your Caregiving Challenges?

First of all, I want to thank you for the great response I?ve gotten so far from you in terms of website readership. Our site statistics show that you are really tuning in, repeatedly. I have been enjoying the last three months in which I have written my weekly columns for The Caregivers Home Companion. In reviewing my first article, which laid out my agenda for this column, I listed five top priorities.

The first was about Transformation and the changes we need to continually implement to keep our customers satisfied and our businesses healthy. I?ve written about person-centered care, the need to sustain healthy collaborations and the impact hiring a coach can have on reaching the goals you have set for yourself.

First of all, I want to thank you for the great response I?ve gotten so far from you in terms of website readership. Our site statistics show that you are really tuning in, repeatedly.

I have been enjoying the last three months in which I have written my weekly columns for The Caregivers Home Companion. In reviewing my first article, which laid out my agenda for this column, I listed five top priorities.

The first was about Transformation and the changes we need to continually implement to keep our customers satisfied and our businesses healthy. I?ve written about person-centered care, the need to sustain healthy collaborations and the impact hiring a coach can have on reaching the goals you have set for yourself.

Second, I wanted to address What Works? -- topics that shared information we could use to enhance the work we already are doing. Communication with MD?s, marketing and customer service were among topics covered thus far.

Third, Fixing what?s Broken, and this I addressed with the article on Olmstead, and the one on depression.

The last two areas were about OUR Discussion, a forum on what our customers are clamoring for, and how we keep our businesses and life work relevant. Unfortunately, I have not heard from many of you to this point, and if I don?t succeed in getting you involved in this column, I won?t feel that I am addressing all that you might want. NO guilt, just an invitation to participate.

Again, I invite you to share your successes, ask your questions, implore input from others on topics that you face in your work within our multi-faceted caregiving industries.

Soooo, in order to stimulate some discourse, I am turning this week?s column into an interview with you, hoping that you will respond with some intriguing ideas, that through you, I share with the other readers.

Imagine Barbara Walters, Jon Stewart or Larry King holding a microphone to you and asking . . .

What do you find most challenging in the work you do?

What do you find most inspiring?

What industry successes have you been a part of?

What do you find is the No. 1 need your clients/customers bring to your attention?

What?s the one piece of advice or information you wish you had when you started your career in aging?

What are the most important keys to success that you have lived by?

What haven?t I asked? Let me hear from you and I will incorporate your responses into the next few columns. It just might be fun!

_____

Sylvia Nissenboim is a licensed clinical social worker and who has been working in the field of adult day services in the St. Louis area. She is the director of four adult care and enrichment centers for the American Red Cross and also operates a personal and professional coaching firm, LifeWork Transitions, specializing in caregiving concerns, adult day care management and other aging services, such as virtual coaching and family care giving support groups. She co-authored The Positive Interactions Program, is a national speaker, and has served as president of the Missouri Adult Day Care Association and as a member of the Missouri Governor's Advisory Council on Aging..

© 2004 Pederson Publishing, Inc. All Rights Reserved.
Commercial use, redistribution or other forms of reuse of this information is strictly prohibited without the prior written permission of Pederson Publishing.

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