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July 5, 2006
Identify Your Market for Effective Use of Messaging and Media


May 31, 2006
3-Ms for Success: Message, Market, Media


May 10, 2006
Marketing Your Services Means Covering All the Bases


March 29, 2006
Selling Value Over Price Is Worth Every Effort


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Our Caregiver's e-Mall is filling up with great stores and a growing number of items just in time for the holidays. Whether you browse and find a book or tape to help you with caregiving, or come across a wonderful gift for a friend or family member, the e-Mall can be your source for easy shopping and gift-giving.

So, click on the dark blue Caregiver's e-Mall buttons throughout our site and enter a comfortable, secure shopping experience with major merchants while avoiding the hassle of having to find a parking place or matching your shopping hours with someone else's. Our mall is just a click away and is open 24 hours every day.

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Posted: August 24, 2005

Professional Caregiving

The End of Summer -- and Start of Something New!

Welcome to the end of summer, and hello to all of the professionals and caregivers out there who are readers of this column. It is my pleasure to step in and try to follow the brilliant job that Sylvia Nissenboim has done for such a long time! I have had the opportunity to read through her past columns, and she really has provided some excellent information.

The publisher of this website, Chris Pederson, suggested that I start by introducing myself and giving you a taste of my style and passion for everything “senior,” so here goes. . . .

My name is Valerie VanBooven, I am a registered nurse by trade, and a professional geriatric care manager. I wrote the book Aging Answers: Secrets to Successful Long-Term Care Planning, Caregiving, and Crisis Management, in 2003.

Over the years, I have had the opportunity to speak all across the country to thousands of consumers and professionals on topics related to eldercare, long-term care planning, marketing to seniors, marketing to adult children of aging parents, and everything in between. I am a fairly regular guest on the Today Show, talking about subjects like reverse mortgages, long-term care, having the talk with mom and dad about long-term care, etc.

Finally, for almost two years I have hosted a local radio program here in St. Louis called Healthy Wealthy and Wise. We have had a lot of fun with the show.

One of the things I have learned over the years is that most of us in the social service world don’t have a master’s degree in marketing, and all of us could use a little help in figuring out how to best reach the decision makers in each family. Some of us have very small budgets, and for others, the sky is the limit.

As such, my focus is two-fold -- as you'll see coming through in my columns. First, as consumers, we need all of the help and information we can get to be able to make informed choices with and for our aging family members. Second, as senior service providers we need to make sure our “inside reality” matches our “outside perception.”

By that I mean that if we are telling people we have the best food in town, that’s our “outside perception”. If we DO have the best food in town, then our “inside reality” matches our “outside perception.” The problems occur when the two don’t match up. Consumers figure that out quickly, and we want our consumers to be happy -- and well served.

Over the next few weeks I’ll explain more about this, and hopefully provide everyone from consumers to professionals the tools they need to make better choices, and provide better service.

I welcome your feedback and interaction as this column takes flourish under my watch, and I encourage you to email me with your questions, thoughts, observations and suggestions at ASKvalerie@caregivershome.com. Some of what I receive may just find its way into this column!

_____

Valerie VanBooven RN, BSN, PGCM, is a registered nurse, professional geriatric care manager, author, and professional speaker. She is a leading expert on long-term care planning and crisis management. Valerie is president of Senior Care Solutions, a private geriatric care management practice in the St. Louis area. Her books include Aging Answers: Secrets to Successful Long-Term Care Planning, Caregiving, and Crisis Management and her website is www.4seniorsathome.com. She can be reached at ASKvalerie@caregivershome.com. .

© 2005 Pederson Publishing, Inc. All Rights Reserved.
Commercial use, redistribution or other forms of reuse of this information is strictly prohibited without the prior written permission of Pederson Publishing.

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